Website Terms and Conditions

 

These terms and conditions govern access to and use of the EPIX website and related online content.

  1. Acceptance of these Terms

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use this website.

  1. Company identity

These Terms are published by EPI-X (Pty) Ltd, registration number 2012 / 020788 / 07, a private company registered in the Republic of South Africa. References to “EPIX”, “we”, “us” or “our” are references to EPI-X (Pty) Ltd, unless the context indicates otherwise.

  1. Website purpose

The website provides information about renewable energy procurement, energy wheeling, virtual wheeling, energy aggregation, IPP participation, corporate offtake and related services. Website information is provided for general informational purposes only.

  1. No offer, guarantee or professional advice

Nothing on this website constitutes financial, legal, regulatory, tax, accounting, technical, engineering, energy procurement, investment or other professional advice. Nothing on this website constitutes an offer, recommendation, solicitation, commitment or guarantee unless expressly agreed in a written agreement signed by EPIX.

  1. Legal capacity

By using the Website, you confirm that you have the legal capacity and authority to do so. If you use the Website on behalf of a company or organisation, you confirm that you are authorised to act on behalf of that entity. 

  1. Permitted use

You may use the website only for lawful business or informational purposes and in accordance with these Terms. 

  1. Prohibited conduct

You may not misuse the website, submit false information, impersonate another person, attempt unauthorised access, introduce malware, interfere with platform operation, scrape or harvest data, infringe intellectual property rights or use the website for unlawful purposes. 

  1. Intellectual property

All rights in the website, content, designs, trademarks, software, data, methodologies, documents and related intellectual property belong to EPIX or its licensors. Users receive only a limited, revocable, non-exclusive licence to access and use the website for lawful internal evaluation purposes. 

  1. Third-party links and participants

The website may refer or link to third-party websites, IPPs, customers, financiers, consultants, regulators, service providers or market participants. EPIX is not responsible for third-party content, acts, omissions, services or contractual performance unless expressly agreed in writing. 

  1. Website changes

EPIX may update, change, suspend or discontinue website content, features, tools, forms, eligibility criteria or information without notice. 

  1. Limitation of liability

To the fullest extent permitted by law, EPIX will not be liable for any direct, indirect, incidental, special, consequential, economic, commercial, reputational or punitive losses arising from website use, website unavailability, reliance on information, lost profits, business interruption, data loss, pricing changes, regulatory delays, energy interruptions or third-party conduct. 

  1. Indemnity

Users indemnify and hold EPIX and its affiliates harmless from claims, losses, liabilities, damages, penalties, costs and expenses arising from their breach of these Terms, unlawful conduct, misuse of the website, inaccurate submissions, infringement of third-party rights or reliance on Website information. 

  1. Suspension and termination

EPI-X may suspend or terminate website access where a user breaches these Terms, misuses the Website, submits inaccurate or unlawful information, causes security concerns or where EPIX is required or entitled to do so by law or operational need. 

  1. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from the Website or these Terms will be handled under South African law and the applicable courts with jurisdiction. 

  1. Formal notices

Unless EPIX publishes an updated formal-notice address, formal legal notices may be sent to EPI-X (Pty) Ltd at Unit 2 White Oak Terrace, Old Oak Office Park, 2 Edmar Street, Bellville, Western Cape, 7530, or to Postnet Suite 25, Private Bag X22, Tyger Valley, Western Cape, 7536. 

  1. Privacy and personal information

EPIX processes personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013. By using this website, submitting information or engaging with EPIX through the website, you acknowledge that EPIX may process personal information as described in its Privacy Policy.

  1. Information submitted by users

Users are responsible for ensuring that any information submitted through the website is accurate, complete, current and lawfully provided. EPIX may rely on information submitted by users when assessing enquiries, eligibility, onboarding, services or potential transactions.

  1. Confidential information

Users should not submit confidential, commercially sensitive or proprietary information through the website unless EPIX has expressly requested it or appropriate confidentiality arrangements are in place.

  1. Cookies and similar technologies

The website may use cookies and similar technologies to operate the website, improve functionality, analyse usage and support marketing or communications activities. Users can manage cookies through their browser settings or any cookie management tool made available on the website.

  1. Electronic communications

By using this website or communicating with EPIX electronically, you consent to receiving communications from EPIX electronically where permitted by law. Electronic communications may satisfy any legal requirement that communications be in writing.

  1. Marketing communications

Where permitted by law, EPIX may use contact details submitted through the website to respond to enquiries and provide relevant updates about EPIX. Users may opt out of marketing communications at any time by emailing info@epix.co.za.

  1. Regulatory status

Nothing on this website should be interpreted as representing that EPIX holds any licence, registration, approval or authorisation unless expressly stated by EPIX in writing. Any regulated activity remains subject to applicable laws, licences, approvals and regulatory requirements.

  1. Platform information and energy-market risks

Website and platform content is provided for general informational purposes only and should not be relied on as professional advice, a commitment, or a guarantee of outcomes.

  1. No energy supply guarantee

EPIX does not guarantee uninterrupted electricity supply, renewable energy availability, generator participation, transaction completion, wheeling approval, grid access, transmission capacity, distribution capacity, pricing outcomes, savings or website availability.

  1. Wheeling and grid-access risk

Any transaction involving wheeling, virtual wheeling, grid access, licensing, electricity trading, procurement or network participation may be subject to approval, capacity, terms, tariffs, technical limitations or decisions by third parties, including network operators, municipalities, Eskom, regulators or other authorities. 

  1. Pricing and savings estimates

Any pricing information, tariff references, savings estimates, financial projections, payback assumptions or comparative calculations are indicative only and are not guaranteed. Actual outcomes may differ due to consumption patterns, market conditions, network charges, regulatory changes, taxes, fees and other factors. 

  1. Market data

Market, tariff, generation, consumption, emissions and availability data may be provided by EPIX, users, IPPs, service providers, regulators or third parties. EPIX does not warrant that such data is complete, accurate, current, suitable or error-free.

  1. Emissions and ESG claims

Any renewable energy, carbon, emissions reduction, sustainability, ESG or environmental information shown on the Website or platform is indicative unless independently verified. Users should not rely on such information for formal reporting, assurance, regulatory filing or public claims without appropriate verification. 

  1. Third-party participants

EPIX may engage with or refer to IPPs, customers, consultants, financiers, regulators, service providers or other market participants. EPIX is not responsible for their acts, omissions, representations, charges, services, availability or contractual performance unless expressly agreed in writing.

  1. Website availability and cyber risk

EPIX uses reasonable efforts to operate a secure and available website and platform, but does not warrant that the website or platform will be uninterrupted, secure, free from defects, free from malware or compatible with all systems.

  1. No reliance without written agreement

Product, service, tariff, savings, energy and project information on this website is subject to detailed assessment, onboarding, verification, regulatory requirements, technical feasibility, third-party approvals and signed written agreements.

Privacy Policy

This Privacy Policy explains how EPIX collects, uses, stores, discloses and protects personal information when users access the EPIX website, submit information through the website, communicate with EPIX or engage with EPIX about its services.

  1. Responsible party

For purposes of this Privacy Policy, EPI-X (Pty) Ltd, registration number 2012 / 020788 / 07, is the responsible party for personal information processed through this website. References to “EPIX”, “we”, “us” or “our” are references to EPI-X (Pty) Ltd.

  1. Personal information we may collect

EPIX may collect personal information such as names, job titles, company names, contact details, enquiry details, business information, energy-related information, website usage information, device information, browser information, IP addresses, communication records and any other information a user chooses to submit through the website or related communication channels.

  1. How we collect personal information

EPIX may collect personal information directly from users when they complete website forms, submit enquiries, request information, communicate with EPIX, attend meetings or events, participate in onboarding processes or otherwise provide information to EPIX. EPIX may also collect limited technical and usage information automatically through cookies, analytics tools and similar technologies.

  1. Purposes of processing

EPIX may process personal information to operate and improve the website, respond to enquiries, assess eligibility, support onboarding, communicate with users, provide information about EPIX, manage business relationships, conduct due diligence, evaluate potential transactions, comply with legal and regulatory obligations, protect EPIX’s rights and systems, maintain records, manage marketing communications and support ordinary business operations.

  1. Legal basis for processing

EPIX processes personal information where it is lawful to do so, including where processing is necessary to perform or take steps relating to a contract, comply with legal obligations, pursue legitimate business interests, protect rights or systems, or where a user has consented to the processing.

  1. Sharing personal information

EPIX may share personal information with affiliates, professional advisers, technology providers, hosting providers, analytics providers, marketing service providers, consultants, financiers, IPPs, customers, regulators, authorities, network operators and other third parties where necessary for the purposes described in this Privacy Policy, where required by law or where authorised by the user.

  1. Operators and service providers

Where a third party processes personal information on behalf of EPIX, EPIX will take reasonable steps to ensure that the third party processes personal information only in accordance with EPIX’s instructions and applies appropriate confidentiality, privacy and security safeguards.

  1. Cross-border transfers

Personal information may be stored, accessed or processed in countries outside South Africa where EPIX or its service providers operate. Where personal information is transferred outside South Africa, EPIX will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection laws.

  1. Retention of personal information

EPIX will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law, regulatory requirements, contractual obligations, dispute resolution needs or legitimate business purposes.

  1. Security safeguards

EPIX applies reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction. No transmission or storage system is completely secure, and users submit information through the website at their own risk.

  1. Data subject rights

Users may have the right to request access to personal information held by EPIX, request correction or deletion of personal information, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint with the Information Regulator. Requests may be submitted to info@epix.co.za.

  1. Direct marketing

EPIX may send marketing communications where permitted by law, including where a user has consented or where EPIX is otherwise lawfully permitted to do so. Users may opt out of marketing communications at any time by emailing info@epix.co.za.

  1. Cookies and similar technologies

The website may use cookies, analytics tools and similar technologies to operate the website, improve performance, understand usage and support communications or marketing activities. Users can manage cookies through their browser settings or any cookie management tool made available on the website.

  1. Children’s personal information

The website is intended for business and informational use and is not directed at children. EPIX does not knowingly collect children’s personal information through the website.

  1. Consequences of not providing information

If a user does not provide required personal information, EPIX may be unable to respond to an enquiry, assess eligibility, support onboarding, provide requested information, communicate with the user or proceed with a potential business relationship.

  1. Information Regulator complaints

Users may lodge a complaint with the Information Regulator of South Africa if they believe their personal information has been processed unlawfully or their privacy rights have been infringed.

  1. Contact details

Privacy, access, correction, deletion, objection, consent-withdrawal and marketing opt-out requests may be sent to info@epix.co.za.

  1. Changes to this Privacy Policy

EPIX may update this Privacy Policy from time to time. The updated version will apply from the date it is published on the website unless otherwise stated.

 

 

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